Wits Health Consortium Vacancies 2023 – Call Centre Agent

Website Wits Health Consortium

Job Description:

To perform telephonic data collection tasks from households in the Gauteng Research Triangle (GRT-Inspired, including Hillbrow, Melusi and Atteridgeville West. )

Job Responsibilities:

  • Route calls to appropriate resource
  • Document all call information according to standard operating procedures
  • Administer the questionnaire telephonically and simultaneously enter information into the relevant database.
  • Ensure daily telephonic data collection targets are met.
  • Conduct any other duties assigned by the line manager
  • Participate in regular and ad hoc training and meetings for data collection
  • Educate research participants on GRT Inspired research activities a
  • Handle outbound SMS communication with research participants.

Job Requirements:

  • Empathy with the respondent is vital.
  • Minimum 1-year experience as fieldworker or call centre agent.
  • Good voice projection.
  • Good data Capturing and typing skills.
  • Grade 12
  • Fieldwork or call centre work experience will be an advantage.

Job Details:

Company: Wits Health Consortium

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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