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About the job

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.


The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Centurion. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.


  • Consistently meeting sales targets.
  • Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
  • Offering outstanding customer experience.
  • Strict adherence to workforce scheduling.

Qualifications And Experience

  • Matric/ Grade 12
  • RE Certificate
  • Minimum 30 Personal Lines Short-term Insurance credits
  • Minimum 2 years’ experience within a sales outbound call centre.
  • Fluent in English and one other official language.
  • Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
  • Be available to work shifts as well as overtime.
  • Solid sales track record.
  • Solid out-bound call centre experience and skills
  • Leads warm-up and cold-calling will be mandatory
  • Knowledge of short-term insurance processes, procedures and business rules advantageous.
  • Clean record of accomplishment in terms of adherence to quality standards and compliance.
  • Consistent target achievement.

Knowledge And Skills

  • Excellent English communication & writing skills
  • Strong relationship, negotiating and networking skills
  • Ability to influence


  • Communicates effectively
  • Action oriented
  • Situational adaptability
  • Optimises work processes

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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