Vodacom Jobs – Customer Acquisition Agent

Website Vodacom

Job Description:

To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems

Job Responsibilities:

  • To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
  • To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
  • To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
  • Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
  • To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
  • To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
  • To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
  • To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
  • To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system

Job Requirements:

  • Adapting and Responding to Change
  • Deciding and Initiating Action – include
  • Applying Expertise and Technology
  • Coping with Pressures and Setbacks
  • Adhering to Principles and Values
  • Planning and Organising
  • Presenting and Communicating Information
  • Following Instructions and Procedures
  • Writing and Reporting

Qualification & Experience:

  • A minimum of 2 years relevant experience including
  • 1 year in a call centre environment (Credit Vetting) – essential
  • And Previous Credit Vetting experience – essential;
  • Credit-related Diploma desired
  • Grade 12 essential

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

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