Vodacom Jobs – Customer Acquisition Agent

Job Description:

Job Responsibilities:

• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
• To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system

Job Requirements:

• Adapting and Responding to Change
• Deciding and Initiating Action – include
• Applying Expertise and Technology
• Coping with Pressures and Setbacks
• Adhering to Principles and Values
• Planning and Organising
• Presenting and Communicating Information
• Following Instructions and Procedures
• Writing and Reporting

Qualification & Experience:

• A minimum of 2 years relevant experience including
• 1 year in a call centre environment (Credit Vetting) – essential
• And Previous Credit Vetting experience – essential;
• Credit-related Diploma desired
• Grade 12 essential

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here