Vacancies at Netcare – Customer Care Consultant

Website Netcare

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

  • Assist in transporting the patient to the nursing station if necessary
  • Handling of basic enquiries and taking messages for staff
  • Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
  • Refer patients to nursing station immediately
  • Patient Admissions
  • Assist patients to accurately complete appropriate forms and documents for the required information
  • Screening telephone calls or transferring them to other members of staff
  • Attend to patients / customers / visitors both telephonically and in person in a professional manner
  • Handling of emergencies
  • Telephone Etiquette

Job Requirements:

  • Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
  • Thorough knowledge of general / primary care nursing theory and practice

Qualification & Experience:

  • Grade 12 or equivalent NQF 4 certificate
  • Previous experience in hospital/clinic environment would be desirable
  • Knowledge of Medical Schemes advantageous
  • SAP experience
  • Higher certificate in Business Management
  • Computer literacy
  • ME + experience

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Benoni, Gauteng, SA

Application Deadline: N/A

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