Vacancies at Momentum – Product Business Analyst

Website Momentum

Job Description:

Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives

Job Responsibilities:

Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

Job Requirements:

  • Process mapping Negotiation skills Communication skills (written and verbal) Problem solving skills (critical thinking) Stakeholder engagement Facilitation and presentation skills Requirement articulation and documentation skills Prioritisation and planning skills , Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.) IT methodology (e.g. Agile, Waterfall, etc.) Business acumen Basic understanding of UX and UI design principles
  • Business Analysis certification (e.g. BABOK, CBAP)
  • Project management qualification, Information Technology or related degree

Qualification & Experience:

  • Experience in working with cross-functional project teams will be beneficial
  • Experience in modeling, solution testing and verification
  • 3-5 Years Business Analysis or related experience (e.g. Testing or Business Systems Analysis)
  • Financial services experience will be beneficial

Job Details:

Company: Momentum

Vacancy Type:  Full Time

Job Location: Centurion, Gauteng, SA

Application Deadline: N/A

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