Truworths Learnership – Debt Collector

Job Description:

At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Job Responsibilities:

• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Offer a debit order and explain benefits of a debit order payment.
• Negotiate for total due/Multiple PTPs.
• Asks for immediate payment/confirm PTP.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Confirms when next payment will be.
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• All info updated correctly and correct action codes used.

Job Requirements:

• Multi lingual beneficial.
• Patient and tolerant.
• Persistent and assertive.
• Punctuality and good attendance.
• Is a willing, enthusiastic & active participant.
• Competitive and a desire to succeed
• Honestly and trustworthy.
• Problem solving skills.
• Eager to learn new skills.
• Strong negotiation skills.
• Computer literate (Excel, Word).
• Focus and the ability to concentrate for long periods.
• The ability to work in a competitive and stressful environment.
• Adapt to change quickly, in a fast-paced environment.

Qualification & Experience:

• Matric or equivalent qualification
• Previous relevant experience (collections experience) is advantageous.

Job Details:

Company: Truworths

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A