Truworths Learnership 2023 – Recoveries Liason

Website Truworths

Job Description:

Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team. The Recoveries Team forms part of the Credit Services function of Truworths with the main function of rendering customer services on accounts that are outsourced for debt collection. We deal with queries from customers, stores and external debt collection agencies

Job Responsibilities:

  • Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
  • Action workflow queues promptly and appropriately.
  • Identify and escalate problematic queries timeously.
  • Accurately assess communication/ requests/ queries and respond in line with the SLA.
  • Accurately process ad hoc journals and/or allocate payments to accounts.
  • Ensure customer account records and internal systems are timeously and accurately maintained.

Job Requirements:

  • High personal standards in terms of work ethic, professionalism and punctuality
  • Excellent customer service skills
  • Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
  • Passionate, enthusiastic and innovative
  • Attention to detail
  • Numeracy skills
  • Open to learning
  • Computer literacy
  • Able to work well in a team

Qualification & Experience:

  • Understanding of Debt Review and Sequestration process (advantageous)
  • Ability to speak an African language (advantageous)
  • Clear criminal and credit record
  • Minimum of 2 years’ experience in a similar role
  • Call Centre (customer service, collections and/or sales) experience
  • Vision and CAS experience (advantageous)

Job Details:

Company: Truworths

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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