Sunday , December 10 2023

TFG Vacancies Parow – Quality Assessor

Website The Foschini Group - TFG

Job Responsibilities:

  • Ensure reports and trends are compiled accurately in line with the specific portfolio
  • Identify opportunities and provide recommendations for quality and business process improvements
  • Conduct monthly QA communication and calibration session with operational stakeholders
  • Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA
  • Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation

Job Requirements:

  • Matric
  • 1yr experience in a contact centre environment
  • Be willing to commit to continuous learning
  • Relevant qualification (advantageous)
  • FAIS RE5 accredited (advantageous)
  • Intermediate MS Excel skills
  • Minimum 2yrs Quality Assessor experience
  • Working experience with voice logging systems

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

Apply Here

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