TFG Vacancies Parow – Quality Assessor

Job Responsibilities:

• Ensure reports and trends are compiled accurately in line with the specific portfolio
• Identify opportunities and provide recommendations for quality and business process improvements
• Conduct monthly QA communication and calibration session with operational stakeholders
• Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA
• Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation

Job Requirements:

• Matric
• 1yr experience in a contact centre environment
• Be willing to commit to continuous learning
• Relevant qualification (advantageous)
• FAIS RE5 accredited (advantageous)
• Intermediate MS Excel skills
• Minimum 2yrs Quality Assessor experience
• Working experience with voice logging systems

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

Apply Here