Sunday , February 25 2024

TFG Careers Online Application – Senior Manager

Website The Foschini Group - TFG

Job Description:

The Foschini Group (TFG) is seeking a Senior Manager WFM who will be responsible for leading the WFM division and oversee WFM projects. The purpose of the position is to ensure that relevant methodologies, systems, and tools are in place to enable optimal workforce management.

Job Responsibilities:

  • Influences peers, senior management, and external stakeholders on the organizational vision for their functional area(s)
  • Identifies opportunities and risks, dives deep, and works with internal and external teams to implement solutions.
  • Innovates by driving continuous enhancements and operational efficiencies across all process areas.
  • Creates mechanisms to quickly on-board new talent to the organization.
  • Drives strategy and communicates TFG vision with internal and external teams
  • Influences key stakeholders to ensure that resources needed are prioritized to achieve quantifiable results, monitoring the effectiveness
  • Describes the strategic importance of the department’s vision inside and outside of team
  • Continuously builds network of WFM talent inside the company
  • Assists in analysing metrics and staffing on a consistent basis to make recommendations and ensure efficiency
  • Is an effective coach and provides feedback to direct reports to help develop talent and support career development.
  • Organizes team structure for multiple functional areas to ensure scalability for present and future volume needs
  • Communicates effectively with senior management and leaders across the organization to determine priorities and direction.
  • Sets and balances goals across team, optimizing performance against department goals and employee development
  • Collaborates with Capacity Planning and Forecasting to determines location requirements by analysing forecasting planning factors, including service levels, business volumes (key KPI’s), business patterns, staffing capacity, staffing, staff productivity, workforce management systems etc.

Job Requirements:

  • Ability to consolidate and analyse complex information, finding innovative solutions and new ways of working through harnessing technology.
  • Strong verbal and written communication skills with the ability to package ideas and results, presenting it in a technical and non-technical method.
  • Be a change agent with strong credibility and influence in an organisation, recognising the change management needs in the organisation and ensuring smooth transitions and roll-out of initiatives.
  • Be able to work in a fast-paced environment and under pressure, meet tight deadlines and prioritize workload
  • Business & financial acumen – understanding financial concepts (costing and budgeting)
  • Functional / Technical Skills: must have strong quantitative, analytical, and technical aptitude
  • Strong interpersonal and leadership skills

Qualification & Experience:

  • Industry relevant training courses, including WFM processes and tools
  • Demonstrated knowledge of workforce modelling and implementing workforce optimisation models
    Minimum of 5 years of direct management work experience in a Workforce Management role
  • Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) or Human Resources/Business Sciences required
  • Strong data analytics and reporting experience at a senior level in Services or Operations
  • Sound knowledge of WFM best practices and HR policies and procedures
  • Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data
  • Exposure and understanding of statutory requirements, applying, and monitoring laws and regulations including those applicable specifically to retail environment

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

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