Telesure Sales Vacancies – Lead Administrator

Job Description:

Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Job Responsibilities:

• Help manage clients by carrying out standard activities. Deliver efficient customer service levels through effective call management.
• Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Deliver the TIH Service Way through personal effort and through others.
• Effectively manage inbound and outbound contacts from start to finish with customers, regardless of the data distribution channel.
• Prioritize own workflow and achieve operational requirements and service delivery through effective time and attendance management.
• Contribute to the achievement of organizational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales and lead targets etc).
• Data Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.

Qualification & Experience:

• 1 to 2 years inbound, outbound and cold-calling sales experience, preferably in the financial services industry (Essential); 1 to 2 years contact centre experience (Essential); Knowledge of Short term Insurance industry (Essential)
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Advantageous); Regulatory Exam 5 (Advantageous); A relevant 3 year Business related degree / diploma (Advantageous)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

Apply Here