Standard Bank Vacancies – Short Term Insurance Claims

Job Description:

To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity.

Job Responsibilities:

• Effective management of the telephony system
• Quality of calls with clients determined during continuous call assurance audits by relevant superiors in accordance with pre-agreed standards and meet set targets
• Manage post claim authorisation administration according to the business requirements
• Answer telephonic and email queries from customers, service provider and stakeholders.
• Evidence of always keeping customer informed determined by clear, authentic event log notes and properly functioning diary system
• Adhere to the business complaints/compliments management process
• Validate and settle valid claims within mandate, appoint service providers and assessors where needed.
• To effectively capture and manage claims while proactively and constantly providing updates to customers

Qualification & Experience:

• Minimum of 2 years insurance claims experience
• Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification
• Matric

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Constantia Kloof, Gauteng, SA

Application Deadline: N/A

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