SITA Vacancies 2023 – Specialist

Website SITA

Job Description:

To lead customer relations management projects, customer operations assignments and financial reporting from conceptualization to implementation and play a pivotal role in enhancing and administering CRM systems, enforcing best practices, coordinating activities and improving productivity.

Job Responsibilities:

  • Provide support and assistance to the Senior Manager: Provincial and Local Consulting and and the GP Customer Operations Team.
  • To apply customer relationship principles in order to engrave the constant implementation of the customer relationship management framework and business plans.
  • Investigate and provide assistance in solving customer complex problems to ensure effective and efficient CRM service.
  • Provide input to Customer Operations procedure, policies and standards.
  • Coordinate variety of special projects as requested, including system or process improvements, new retention categories, and joint projects with Service Management.
  • Developing customer relationship management feedback and complaint procedure.
  • Provide detailed monthly Customer Operations data and analysis reports.

Job Requirements:

Customer service management; Government Information Management; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL; Understanding of service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components. Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts.

Qualification & Experience:

  • National Diploma in Commerce/Business Administration or equivalent.
  • 3-5 years working experience within Customer Relations Management in a Corporate/Public Sector Organisation, including 2 years working experience in a customer-facing environment.

Job Details:

Company: SITA

Vacancy Type:  Full Time

Job Location: Centurion, Gauteng, SA

Application Deadline: N/A

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