Motor Claims Service Consultant Jobs in Johannesburg

Website Santam Insurance

About the job

Role Purpose

Conduct Nursing and Phlebotomy procedures to collect medical data from our clients as part of the insurance application process.


Qualification and Experience

  • Matric certificate/ Grade 12 qualification (Essential)
  • Diploma in nursing (Essential)
  • Registered Nurse with SANC and HPCSA (Essential)
  • Valid Driver’s license (Essential)
  • On the job training and qualification: Blood and Non-blood specimen collection (Advantageous)
  • 1-2 years Nursing experience in a clinical environment
  • Previous Insurance medical Nursing experience (advantageous)
  • Previous Nursing pathology or Phlebotomy experience


  • Knowledge of ethical and legal requirements about Blood and Non-blood collection
  • Knowledge on blood collection and Finger Prick Testing techniques and procedures
  • Knowledge on the pre- and post-analytical handling of blood samples
  • Knowledge of ASISA Policy and Guideline, POPIA Act
  • Knowledge of current medical terminology, diseases, and treatment

Duties and Responsibilities

Internal Process

  • Deliver on all allocated medical requirements within agreed timeframe; in accordance with SOP.
  • This may include individual participation in Wellness days and may or may not be outside of regular office hours.
  • Assessment and Monitoring of clients during medical screening.
  • Repeated accurate recording and capturing of medical data onto internal systems.
  • Ensure positive identification of clients according to regulatory Policy and Guideline
  • Collect blood and non-blood specimens from clients at predetermined locations, using correct sterile equipment and technique that will yield quality results. This may include Point of Care Testing (POCT) methodology.
  • Control stock levels of collection materials to ensure availability at all time
  • Represents the organizational culture by displaying company values during internal al and external customer interaction. Conducts appointments with Ethical and Professional proficiency according to Professional Regulatory Body.
  • Maintain the integrity of all medical and non- medical equipment in line with standard operating policies.
  • Use Fleet vehicles in accordance with Fleet services and company fleet policy.
  • Identify and avoid transgression of any financial and business risks to the company.
  • Minimise the company’s loss by refraining from excessive wastage of resources
  • Perform effective and consistent service delivery that supports benchmark in line with company values and regulatory Principles.

Client Service

  • Act upon client queries within the agreed service level turnaround times that will promote timeous feedback and escalation of queries to the relevant department or stakeholder.
  • Provide accurate information to clients and stakeholders to ensure clients receives the appropriate services.
  • Feedback client information or services against agreed service level agreements; in terms of overall customer targets.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which, facilitates feedback on service delivery and promotes exceptional client service


  • Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own knowledge and expertise of profession, industry and legislation.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Effectively manage time and outputs to meet productivity targets.
  • Keep current with technical skill, product knowledge and regulatory changes to provide relevant and innovative client solutions and ensure compliance.
  • Practice continuous self-reflection and introspection to maintain self-confidence, self-motivation and relentlessly pursue personal and team targets and goals.


  • Identify practical solutions to enhance cost effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.


  • Verbal and written communication skills
  • Active listening
  • Attention to detail
  • Planning and organising skills
  • Time Management
  • Interpersonal skills
  • Computer Literacy
  • Professional and Ethical conduct
  • Stress tolerance
  • Adherence to SOP
  • Positive interpersonal interaction
  • Pleasant bedside manner
  • Perform duties according to Professional Standard of Care
  • Establishing Rapport
  • Manage time efficiently

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