Pick N Pay Jobs – I&T Network Infrastructure

Website Pick n Pay

Job Description:

This exciting opportunity exists in our Information & Technology, Infrastructure Services team based at our Kenilworth Office Park in Cape Town. We are looking for an I&T Network Infrastructure Service Delivery Analyst (SDA) to maintain and ensure an optimal Enterprise Network Infrastructure environment.

Job Responsibilities:

  • Facilitate interactions between service providers and internal service team to resolve problems or improve service in the Network Infrastructure division
  • Understand and translate budgets and costs
  • Own and manage domain as subject matter expert
  • Ensure agreed key messages are communicated
  • Follow and implement Service Management responsibilities as per ITIL guidelines
  • Escalations Management – handling of issues and communicating to users
  • Setting up and facilitating weekly/monthly operational and ad hoc meetings with Infrastructure 3rd party Vendors
  • Identify, own and manage risks
  • Identify, initiate and execute opportunities for improving service delivery processes

Job Requirements:

  • Experience in supporting/maintaining network infrastructure
  • Management experience in outsource/co-sourced environment with knowledge of network technologies and processes
  • Experience in service desk technologies advantageous
  • ITIL Accredited Certification
  • Experience in engaging at both the technical and managerial layers
  • 5+ years’ relevant, demonstratable experience in a service delivery environment
  • Diploma/Degree in a related field, or studying towards a qualification
  • Experience in managing vendor support contracts (SLA and Commercial)
  • Network Accredited Certification

Job Details:

Company: Pick n Pay

Vacancy Type:  Full Time

Job Location: Kenilworth, Western Cape, SA

Application Deadline: N/A

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