Pick N Pay Jobs – I&T Network Infrastructure

Job Description:

This exciting opportunity exists in our Information & Technology, Infrastructure Services team based at our Kenilworth Office Park in Cape Town. We are looking for an I&T Network Infrastructure Service Delivery Analyst (SDA) to maintain and ensure an optimal Enterprise Network Infrastructure environment.

Job Responsibilities:

• Facilitate interactions between service providers and internal service team to resolve problems or improve service in the Network Infrastructure division
• Understand and translate budgets and costs
• Own and manage domain as subject matter expert
• Ensure agreed key messages are communicated
• Follow and implement Service Management responsibilities as per ITIL guidelines
• Escalations Management – handling of issues and communicating to users
• Setting up and facilitating weekly/monthly operational and ad hoc meetings with Infrastructure 3rd party Vendors
• Identify, own and manage risks
• Identify, initiate and execute opportunities for improving service delivery processes

Job Requirements:

• Experience in supporting/maintaining network infrastructure
• Management experience in outsource/co-sourced environment with knowledge of network technologies and processes
• Experience in service desk technologies advantageous
• ITIL Accredited Certification
• Experience in engaging at both the technical and managerial layers
• 5+ years’ relevant, demonstratable experience in a service delivery environment
• Diploma/Degree in a related field, or studying towards a qualification
• Experience in managing vendor support contracts (SLA and Commercial)
• Network Accredited Certification

Job Details:

Company: Pick n Pay

Vacancy Type:  Full Time

Job Location: Kenilworth, Western Cape, SA

Application Deadline: N/A