Old Mutual Jobs in Johannesburg – Consultant Personal Lines Services

Website Old Mutual

Job Description:

Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

Job Responsibilities:

  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Accurately and efficiently capture all customer data.
  • Maintain the outlined QA average on all calls.
  • Take ownership of queries and ensure they are resolved timeously and effectively.
  • Finalise calls at point of contact, where possible.
  • Telephonically guide customers through the product offering, pricing, terms and conditions.
  • Forward accurate policy documents to customers within mandated timeframes.
  • Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
  • Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
  • Handle urgent and complex enquiries and requests received telephonically and via email.

Qualification & Experience:

  • Must have relevant FAIS Credits
  • Must have relevant short-term experience
  • Must be RE compliant
  • Must be fluent in Afrikaans

Job Details:

Company: Old Mutual

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

 Report Job