Team Leader Jobs in Stellenbosch

Website Old Mutual South Africa

About the job

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what life at Capitec is all about and complete a short assessment, please click here !
  • Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To effectively lead the Service Desk Technology Services team to contribute to the business objectives by enabling agents to meet agreed set targets while focusing on internal client service and support.


  • Responsible for all aspect of the day-to-day delivery, prioritization and operations of the service desk.
  • Plan, organize, lead and control to ensure objectives and goals and SLAs are achieved according to business requirements.
  • Support the manager: Service Desk Technology Services in recruitment of team members as required.
  • Responsible for development, supervision and performance management of technical support agent, and support specialist teams.
  • Stakeholder engagement and relationship management
  • Create accurate management reporting information
  • Hardware Branch user Support.
  • Coordinate Vendors and Suppliers.

Reporting Line

The Job Holder has direct reports within the IT Hardware Branch Support Team

  • Technical Support Agents
  • Support Specialists



  • At least 3 – 5 years’ proven contact centre experience
  • IT User support Experience
  • In an environment which required validating work


  • Experience in a technical support environment
  • Capitec Bank experience
  • 1-2 years having responsibility for oversight and/or leadership of people
  • Previous people management or supervisory experience

Qualifications (Minimum)

  • A relevant tertiary qualification in Information Technology – Computer Science

Qualifications (Ideal Or Preferred)

  • Diploma in Information Technology



  • Contact Centre Operations
  • Stakeholder relationship engagement and management
  • Responsibility for delivery in a fast moving environment
  • Functional experience relevant to service support
  • People management principles and practices
  • Business acumen


  • Previous people management or supervisory experience
  • Basic knowledge of Industrial Relations


  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Planning, organising and coordination skills
  • Attention to Detail
  • Change Management Skills
  • Negotiation skills
  • Reporting Skills

Conditions of Employment

  • Clear criminal and credit record
  • Willing and able to work shifts, including weekends

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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