Netcare Vacancies – Customer Care Consultant

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

• Patient Admissions
• Handling of basic enquiries and taking messages for staff
• Telephone Etiquette
• Assist in transporting the patient to the nursing station if necessary
• Screening telephone calls or transferring them to other members of staff
• Handling of emergencies
• Assist patients to accurately complete appropriate forms and documents for the required information
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Refer patients to nursing station immediately
• Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs

Job Requirements:

• Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organization.
• Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals.
• The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
• The ability to provide direction in terms of action towards certain future outcomes.
• Creating conditions of willingness and participation amongst teams by providing sufficient encouragement, information, resources and authority to make the necessary decisions to accomplish tasks.

Qualification & Experience:

• Previous experience in hospital/clinic environment would be desirable
• Knowledge of Medical Schemes advantageous
• Grade 12 or equivalent NQF 4 certificate
• Computer literacy

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Port Elizabeth, Eastern Cape, SA

Application Deadline: N/A