Nelson Mandela University Vacancies 2023 – ICT Helpdesk Assistant

Website Nelson Mandela University

Job Description:

To effectively log incoming calls on the Customer Relations Management System, as well as provide 1st and 2nd line end user-focused ICT support to all staff and students.

Job Responsibilities:

  • Provides ICT support to students
  • Assists and contributes to the ongoing maintenance of a professional first point of contact as frontline support staff for the department
  • Provides 1st and 2nd line ICT support and call logging for all staff and students

Job Requirements:

  • Problem-solving skills
  • Strong interpersonal skills
  • Possess a thorough understanding and skill of Customer Service Relations management
  • Good understanding of Information Security.
  • In-depth knowledge of current software and hardware environment
  • Conceptualising and Analytical skills
  • Strong written and verbal communications skills

Qualification & Experience:

  • Grade 12 or equivalent.
  • Two to five years relevant experience.

Job Details:

Company: Nelson Mandela University

Vacancy Type:  Full Time

Job Location: Gqebera, Eastern Cape, SA

Application Deadline: N/A

Apply Here


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