Website Nelson Mandela University
Job Description:
To effectively log incoming calls on the Customer Relations Management System, as well as provide 1st and 2nd line end user-focused ICT support to all staff and students.
Job Responsibilities:
- Provides ICT support to students
- Assists and contributes to the ongoing maintenance of a professional first point of contact as frontline support staff for the department
- Provides 1st and 2nd line ICT support and call logging for all staff and students
Job Requirements:
- Problem-solving skills
- Strong interpersonal skills
- Possess a thorough understanding and skill of Customer Service Relations management
- Good understanding of Information Security.
- In-depth knowledge of current software and hardware environment
- Conceptualising and Analytical skills
- Strong written and verbal communications skills
Qualification & Experience:
- Grade 12 or equivalent.
- Two to five years relevant experience.
Job Details:
Company: Nelson Mandela University
Vacancy Type: Full Time
Job Location: Gqebera, Eastern Cape, SA
Application Deadline: N/A
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