Monday , February 26 2024

Nedbank Jobs Kuilsriver – Service Consultant

Website Nedbank

Job Description:

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities:

  • Balance and secure branch stock holding (e.g. cards).
  • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
  • Destroy old stock (e.g. cards) identified by reports.
  • Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
  • Control the queuing process and prioritise clients with special needs.
  • Accept and service cash transactions over the counter.
  • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
  • Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to
  • Nedbank security, operational and compliance procedures and policies.
  • Action control check list applicable to teller, enquiries and foreign functions daily.
  • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
  • Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
  • Assist client to download online applications and resolve any log in issues.

Job Requirements:

  • Governance, Risk and Controls
  • Relationship management
  • Forex product
  • Nedbank security policies and procedures

Qualification & Experience:

  • Banking Services (example, Higher Certificate in Banking Services – NQF5)
  • 1 – 2 years
  • Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Kuilsriver, Western Cape, SA

Application Deadline: N/A

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