Nedbank Jobs Franschhoek – Service Consultant

Website Nedbank

Job Description:

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectationsTo educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations

Job Responsibilities:

  • Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
  • Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
  • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
  • Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
  • Educate clients and potential clients on how to subscribe and service their account.
  • Assist client to download online applications and resolve any log in issues.
  • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
  • Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
  • Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
  • Educate clients on self-service, digital functionality and features.
  • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
  • Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.

Job Requirements:

  • Relationship management
  • Earning Trust
  • Forex product
  • Managing Work
  • Collaborating
  • Governance, Risk and Controls
  • Building Customer Loyalty
  • Problem solving skills
  • Adaptability
  • Nedbank security policies and procedures

Qualification & Experience:

  • Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
  • Diploma
  • Banking Services (example, Higher Certificate in Banking Services – NQF5)
  • Essential Qualifications – NQF Level
  • 1 – 2 years

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Franschhoek, Western Cape, SA

Application Deadline: N/A

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