Sunday , December 10 2023

Nedbank Jobs – CX Designer

Website Nedbank

Job Description:

We are looking for a CX Designer to join our team. In this role you will be required to draw actionable insights that ensure Nedbank reliably achieves, colleague, client and business value through our user-centric service and digital propositions. Analyse the performance and impact of design-led initiatives across our physical and digital platforms. Review competitor organisations and analogous sectors to evaluate high impact service-delivery solutions.

Job Responsibilities:

  • Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbank’s digital platforms
  • Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers
  • Collaborate actively and work effectively with cross-functional teams
  • Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action
  • Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business
  • Contribute to and inform the definition and implementation of SD measurement solutions
  • Effectively communicate ideas, both verbally and visually to gain stakeholder agreement

Job Requirements:

  • Analysing and interpreting quantitative and qualitative data for accurate design and implementation
  • Design tools
  • Finding better/new ways to do things / improve / redesign
  • Design/ Modelling
  • Communicating design guidelines and guidelines to different stakeholders
  • Accuracy of realisation of design

Qualification & Experience:

  • Matric / Grade 12 / National Senior Certificate
  • 4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)
  • Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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