Nedbank Jobs – CX Designer

Job Description:

Job Responsibilities:

• Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbank’s digital platforms
• Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers
• Collaborate actively and work effectively with cross-functional teams
• Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action
• Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business
• Contribute to and inform the definition and implementation of SD measurement solutions
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement

Job Requirements:

• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Design tools
• Finding better/new ways to do things / improve / redesign
• Design/ Modelling
• Communicating design guidelines and guidelines to different stakeholders
• Accuracy of realisation of design

Qualification & Experience:

• Matric / Grade 12 / National Senior Certificate
• 4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)
• Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here