Sunday , February 25 2024

Nedbank Call Centre Jobs – Branch Manager

Website Nedbank

Job Description:

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities:

  • Ensure sound relationships are developed and maintained with stakeholders and clients.
  • Ensure world class client experience through available systems and appropriate client needs analysis.
  • Achieve Main Banked objectives through client acquisition, retention and cross sell
  • Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register
  • Control expenses and action financial reports
  • Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out
  • Deliver optimum client service by identifying branch capacity needs and requirements
  • Ensure cost management and branch profitability by managing retail product mix and apply branch profitability leavers
  • Ensure digital migration and education of clients.

Job Requirements:

  • Conducting a needs analysis
  • Implementing strategies for overcoming barriers to change
  • Building relationships
  • Conducting gap analysis
  • Drafting reports
  • Creating a sales plans
  • Developing others
  • Observing team members behaviour to identify competency gaps

Qualification & Experience:

  • Relevant commercial degree (i.e. B. Comm).
  • Essential Qualifications – NQF Level
  • 2 years experience in a client facing retail sales environment and 2 years experience in people management
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Vryburg, North West, SA

Application Deadline: N/A

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