MTN Call Centre Jobs – Senior Manager

Website MTN

Job Description:

MTN is a leading provider of Fintech and payment solutions with presence in 21 countries in Africa. As part of its strategy, MTN is expanding its scope of services to providing insurance products and solutions to its consumers by leveraging MTN’s merchant base, consumer base, brand, mobile payment capabilities, mobile communication and digital service capabilities and data to disrupt the insurance sector and provide consumers access to insurance products within Africa.

Job Responsibilities:

  • Ensure MTN capture value within the insurance value chain
  • Develop the in-country interfaces/integrations to partner platforms
  • Lead the month reporting cycle
  • Launch and project manage the MTN insurance partner platforms and capabilities across MTN footprint
  • Develop a group wide framework for insurance business reporting
  • Report on a regular basis on specific projects as and when necessary
  • Ensure MTN is equipped to deliver the best user experience and value to every key stakeholder of insurance strategy
  • Report on a monthly basis to management relating to progress made within the insurance division and in accordance with the measurement metrics set by the organisation
  • Ensure the robustness of insurance reporting systems and business rules
  • Conduct market research to uncover new trends and shifts in consumer attitudes
  • Perform deep dive insurance analytics to understand consumer usage behaviours
  • Gather, analyse and share competitive intelligence and best practices

Job Requirements:

  • Ambiguity in the workplace
  • MTN mobile money systems
  • Decision making processes
  • Insurance systems and operating models/environment
  • Information processing
  • Digital, mobile and payment technology, solutions and applications
  • Complex structures
  • MTN core systems
  • Change management

Qualification & Experience:

  • Fluent in English
  • Postgraduate qualification will be an added advantage.
  • Proven track record of managing and execution of full life-cycle digital projects
  • Minimum of 3-year tertiary degree in finance, statistics or a business-related discipline / Part Completion Actuarial Science
  • 5 years relevant experience in insurance or Insurtech
  • Relevant experience in insurance product management and development and system integration

Job Details:

Company: MTN

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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