Sunday , February 25 2024

MTN Call Center Jobs in Johannesburg – Senior Manager Product

Website MTN

Job Description:

The Senior Manager is responsible for the growth and management of one or more products including MoMo Advance, Agent and Merchant Advance, Airtime Advance and Bullet loans, over several geographic locations across Africa

Job Responsibilities:

  • Collaborate with agencies and vendor partners
  • Work with CVM, Decision Science and analytics teams to obtain and use competitive intelligence to inform the Product roadmap in terms of enhancing Customer Experience and the ability to compete, gain market share, and grow revenue
  • Drive consistency in SEO, SEM and Social Media advertising in Opcos
  • Support the evaluation of different technologies and provide thought leadership on adoption when relevant
  • Develop the different collaterals and messages that will be used on the different digital marketing channels for opco
  • Project manage implementation of consistent and relvenat digital customer experience with the Finco Opcos
  • Understand customer challenges and translate requirements into marketing and product insights
    industry trends, market dynamics and competitor landscape
  • Analyse customer information and develop new models and metrics – including, but not limited to Net Promoter Score, micro-segmentation, churn, closed loop feedback and must win battles,
  • Ensure the different mobile and web applications are easily found by the target audience
  • Support Opco in developing go to market product strategies and drive revenues and usages with regards to the value propositions and products
  • Ensure MoMo Apps, USSD and Web interface and digital customer interaction development consistency across opcos
  • Identify and assess new market, product, and technology opportunities
  • Ensure that Finco generates revenues and profitability on the assigned products
  • Regularly evaluate, analyze and review product performance and drive corrective changes and improvements
  • Develop and report business metrics in regard to revenue, pipeline, win rate, market share and product portfolio mix
  • Manage implementation of constant digital customer experience with the Finco Opcos
  • Finco brand evolution and implementation across Opcos

Job Requirements:

  • Analytics and Interpretation
  • Working knowledge in related Big Data technologies
  • Customer Experience management
  • Digital mind-set
  • Go-To-Market strategy
  • Organizational Agility
  • Strategic Thinking
  • E-commerce and electronic payment business
  • Dealing with ambiguity and complexity
  • Business Acumen
  • Expert knowledge on Deep Learning and its applications

Qualification & Experience:

  • MBA or Masters (advantageous)
  • Minimum of 4 year tertiary degree in Business Management, Marketing, or related field
  • Proven experience executing customer experience and retention campaigns
  • Experience in BankTech product categories will be advantageous
  • Hands on experience in managing, leading and implementing innovative banking products and services
  • At least 3 years’ experience in product management
  • Minimum of 7 years of experience in in defining, developing, and deploying marketing campaigns, digital marketing, digital product management
  • Deep understanding of the digital banking ecosystem, players, business models and industry related best practices

Job Details:

Company: MTN

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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