Motus Vacancies 2023 – Customer Service

Website Motus Holdings Limited

Job Description:

The Centurion branch of car rental company Europcar has a permanent opportunity available for a Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our “Moving your Way” philosophy. The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc. Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!

Job Responsibilities:

  • Adherence to good housekeeping and general cleanliness standards for branch environment.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Responsible for the security and quality control of vehicles and other company property.
  • Making, amending, cancelling and monitoring reservations as required.
  • Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
  • Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

Job Requirements:

  • Communication skills in English (verbal and written).
  • Good administrative skills.
  • A team player that is effective in working with people of different cultures and backgrounds.
  • Achieve high levels of accuracy and attention to detail.
  • Excellent telephone and face-to-face customer relations and counter selling skills.
  • Excellent interpersonal skills, articulate and well-spoken.
  • Customer focus and the ability to demonstrate initiative.
  • Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

Qualification & Experience:

  • Code 8 driver’s license – must have at least 1 years driving experience.
  • Minimum of 1 years front office/ customer service experience.
  • Computer literate.
  • NQF Level 4 (Grade 12 or equivalent).
  • Tertiary qualification – desirable.
  • Bilingual or multilingual would be an advantage

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: Centurion, Gauteng, SA

Application Deadline: N/A

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