Motus Jobs – Service Advisor

Website Motus Holdings Limited

Job Description:

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

Job Responsibilities:

  • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
  • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
  • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
  • Maximize customer awareness of all products and services available.
  • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
  • Maintain and further develop own personal knowledge base in order to remain current and relevant.
  • Schedule appointments, answer phones, and handle queries.
  • Maintain customer database with contact details and information.
  • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
  • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
  • Ensure customer complaints are effectively managed via relevant CRM system/s.
  • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.

Job Requirements:

  • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
  • Highly self-motivated, energetic and able to maintain a positive outlook.
  • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
  • Reliable
  • Results driven and customer orientated
  • A team player
  • Ethical

Qualification & Experience:

  • Knowledge of dealership policies and procedures is essential.
  • Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
  • Multilingual with languages generally spoken across the area and customer base is necessary
  • Knowledge of competitive motor industry.
  • Matric
  • Knowledge of relevant operating systems would be an advantage.
  • Computer literate

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: East Rand, Gauteng, SA

Application Deadline: N/A

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