COSTING & BOOKINGS ADMINISTRATOR Jobs in Cape Town

About the job

Role Purpose

The purpose of the Team Lead is to lead the Endpoint Management team in delivering technical support and systems engineering solutions for complex problems within a range of IT endpoint management systems in order to maintain high performing software systems for a large, high-volume and user consumption systems infrastructure. This role leverages advanced system engineering knowledge and expertise to provide technical leadership, team coaching and mentorship to a team of systems engineers, and ensure high quality systems engineering and administration practice and performance, whilst driving efficient technical support, systems improvement, documentation and recommendations of technical solutions. Furthermore, the reports to the Team Manager, providing support with people management, team and systems planning, strategic execution, whilst overseeing the team’s collaboration in system processes, technical support, escalations and project engagements, with Platform and Engineering teams, broader IT teams and relevant business stakeholders.

Role Description

Systems Engineering and Administration Technical Leadership:

• Provide technical leadership in the overall execution of system engineering and administration activities within the team such as troubleshooting, quality assurance, configuration, integration, maintenance, deployment, etc., including defining, developing, document and implementing and/or optimizing technical processes, standards and best practice.

• Drive overall team efficiency in providing technical support (problem analysis and resolution) services, system administration of Endpoint Management toolset (MDM, UEM, EMM, Microsoft Intune, Microsoft MDT and VMware Workspace ONE, HCL BigFix, etc..), and ensure team adherence to SLA timelines.

• Drive overall system efficiency and availability, fit-for-purpose solutions, technological maturity and advancement, including the resolution of problems issues within the applicable systems, in conjunction with relevant IT and business stakeholders and external technology partners where necessary.

• Ensure overall effectiveness in the implementation and maintenance of Microsoft Windows Operating Systems, configuration and management of operating system deployments (OSD), and administration of Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS.

• Plan and manage the execution of applicable systems strategy and lifecycle management for Endpoint Management systems, solutions and tools.

Team Leadership

• Lead, coach and mentor the Endpoint Management team to ensure high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.

• Drive overall team maturity and adequate resourcing to efficiently deliver on objectives, identifying and encouraging areas of growth and/or improvement.

• Maintain high standards of technical support facilitation by establishing good practice and cohesiveness.

• Initiate or participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder introductions.

• Partner with the Team Manager and internal People Partner (HR) teams to manage team performance, driving training and knowledge sharing for and within the team.

Projects, stakeholder and technology partner engagements

• Plan and manage all deliverables for systems or process improvement projects, including the management of release and change management processes.

• Manage projects within the scope of endpoint management systems engineering ensuring collaboration with relevant business stakeholders and teams.

• Oversee and guide team engagement with internal teams and external vendors in resolution or restoration of services as necessary.

Reporting

• Report to management on overall team performance, projects and partner/or stakeholder engagements according to agreed standards and timelines.

Qualifications and experience

• Degree/Diploma in IT, Information Systems, Computer Science or related field – (essential).

• ITIL foundation certification or demonstrable experience in ITIL practice – (preferred).

• Project Management Foundation Certification – (desired).

• +2 years’ experience in a team leadership capacity or similar with demonstrable experience leading and efficiently managing a team delivery of a high performing and large endpoint management infrastructure system or related system – (essential).

• Solid experience with specific exposure to mentoring and coaching a team, providing technical leadership and driving high performance within the context of systems engineering- (essential).

• Experience with implementing and maintaining Windows Operating Systems, administering a Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS and configuring and managing operating system deployments (OSD) – (essential)

• Strong knowledge of endpoint management system engineering and administration, including relevant tools (I.e., SCCM, MDM, Microsoft Intune, Microsoft Endpoint Manager, VM Workspace On, AirWatch, etc.) – (Essential).

• Solid scripting experience (VBS/PowerShell/BAT), to support tasks such as WMI queries and batch changes – (essential).

• Solid technical knowledge of systemic problem analysis and resolution practice within IT operations – (essential).

• Well-rounded knowledge of broader IT operations (I.e., networking, system integration, end-user management, IT asset management, etc.) – (essential).

• Strong systems, process and incidents documentation experience – (essential).

• Solid working knowledge of IT Service Management systems (BMC Helix, JIRA, Remedy, etc.) – (Essential)

• Knowledge and experience in API integration – (highly beneficial).

• Knowledge of standard infrastructure security guidelines – (highly beneficial)