Motus Commercials Vacancies – Customer Service

Website Motus Holdings Limited

Job Description:

The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Job Responsibilities:

  • Responsible for the security and quality control of vehicles and other company property.
  • Adherence to good housekeeping and general cleanliness standards for branch environment.
  • Making, amending, cancelling and monitoring reservations as required.
  • Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
  • Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
    Other duties on request.

Job Requirements:

  • A team player that is effective in working with people of different cultures and backgrounds.
  • Excellent telephone and face-to-face customer relations and counter selling skills.
  • Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
  • Communication skills in English (verbal and written)
  • Achieve high levels of accuracy and attention to detail.
  • Excellent interpersonal skills, articulate and well-spoken.
  • Customer focus and the ability to demonstrate initiative.
  • Good administrative skills

Qualification & Experience:

  • Bilingual or multilingual would be an advantage
  • Computer literate
  • Code 8 driver’s license – must have at least 1 years driving experience.
  • Tertiary qualification – desirable
  • NQF Level 4 (Grade 12 or equivalent)
  • Minimum of 1 years front office/ customer service experience.

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: East London, Eastern Cape, SA

Application Deadline: N/A

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