Motus Careers – Warranty Clerk

Website Motus Holdings Limited

Job Description:

This position will be suited to an experienced person who has the ability to review and process warranty claims, procure replacement parts, and track service work. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.

Job Responsibilities:

  • Coordinate with account departments and settle all warranty claims.
  • Monitor defective products and withdraw specific batch of products if required.
  • Review all warranty claims and administer it with warranty awarded.
  • Supervise all information and update database and prepare require filling documents.
  • Perform research on warranties and prepare to customize warranty papers for work.
  • Evaluate databases and complete all data entry for warranty claims and filings.
  • Assist various departments and fulfill all warranty requirements.
  • Maintain knowledge on various warrant programs by active participation in education programs.
  • Assist customers with all warranty service and prepare associate documents.
  • Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
  • Ensure customer satisfaction and ensure compliance to all warranty specifications.
  • Monitor all customer inquiries and requests on all warranty issues.
  • Manage all warranty claims, resubmit claims of required and ensure appropriate action.
  • Monitor all body shop applications and monitor all outstanding applications.
  • Coordinate with manager and prepare repair order for authorization as per warranty requirement.

Job Requirements:

  • Good computer skills
  • Experience with “Kerridge” dealership management system, advantageous
  • Multi-tasking ability
  • Renault Experience advantageous
  • Matric
  • Must have experience with Warranty Claims/ processes
  • Computer literate
  • Skills and Personal Attributes

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: Boksburg, Gauteng, SA

Application Deadline: N/A

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