Motus Career – Service Advisor

Website Motus Holdings Limited

Job Description:

To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

Job Responsibilities:

  • To maximize customer awareness of all products and services
  • To maintain customer database with contact details and
  • To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
  • To maintain and further develop own personal knowledge base in order to remain up-to-date.
  • To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat
  • To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel
  • To take the initiative and exceed customer satisfaction, even in the face of setbacks or
  • To create collaborative internal and external partnerships in order to expedite service

Job Requirements:

  • Oral communication skills.
  • People / customer interaction skills Diplomacy / resilience / dealing with pressure.
  • Administration skills.
  • Basic mathematical knowledge (numeracy).
  • Internal procedures and processes.
  • Basic technical understanding & background.
  • Written communication skills.
  • Flexibility.

Qualification & Experience:

  •  Grade 12 / Matric (essential)
  • Basic technical understanding

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: Vereeniging, Gauteng, SA

Application Deadline: N/A

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