Metropolitan Vacancies in Kimberley – Branch Manager

Website Metropolitan

Job Description:

Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.

Job Responsibilities:

  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service
  • Analyse, identify trends and report on team performance and productivity
  • Provide regular reports on delivery of services
  • Participate and co
  • Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs
  • Conduct regular engagement with team members in order to cascade information and team objectives
  • Provide authoritative, expertise and advice to clients and stakeholders
  • Maintain effective and efficient record keeping on the relevant system
  • Identify operational efficiencies and make recommendations for improvement
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
  • Implement measures to address non-performance within the team
  • Cultivate and manage working relationships with a variety of stakeholders

Job Requirements:

  • Knowledge of relevant legislation
  • Communication skills
  • Knowledge of the financial services industry
  • Knowledge of the sales process and cycle
  • Analytical skills
  • Computer skills
  • Relationship building and networking skills
  • Relevant product and process knowledge (Class of Business knowledge)
  • Negotiation skills
  • Interpersonal skills

Qualification & Experience:

  • 2-3 years experience for the rendering of financial advice, as required by relevant regulatory body (essential)
  • Diploma in business management or equivalent qualification
  • 1-2 years managerial experience (desirable)
  • Grade 12 or equivalent qualifcation
  • Specific licensing or registration: Certified Financial Planner, Formal qualifications
  • 3-5 years experience in a sales environment (essential)
  • Relevant legislative/regulatory exams or qualifications

Job Details:

Company: Metropolitan

Vacancy Type:  Full Time

Job Location: Kimberley, Northern Cape, SA

Application Deadline: N/A

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