Metropolitan Careers – Outbound Sales Team Leader

Job Description:

Successfully manage and motivate a team of minimum 15 Tele-Agents in order to consistantly deliver an excellent client experience and support the achievement of sales targets.

Job Responsibilities:

• Maintain effective and efficient record keeping on the relevant system
• Regularly assess team members’ performance against targets and implement actions to increase performance
• Provide regular reports on delivery of services
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls
• Develop plans to achieve sales targets in line with client centric practices
• Communicate and implement approved team targets within area of responsibility
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Conduct regular engagement with team members in order to cascade information and team objectives
• Manage the adherence to operational processes, policies and legislative requirements
• Analyse, identify trends and report on team performance and productivity
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs
• Implement measures to address non-performance within the team
• Implement action plans to achieve sales targets and business goals
• Develop action plans and initiatives to drive sales, motivate team and improve performance
• Cultivate and manage working relationships with a variety of stakeholders
• Provide authoritative, expertise and advice to clients and stakeholders
• Effectively manage all day-to-day team activities and escalations

Job Requirements:

• Leads Change and Innovation
• Diversity and Inclusiveness
• Impact and Influence
• Self-Awareness and Insight
• Business Acumen
• Drive for Results
• Client/ Stakeholder Commitment
• Collaboration
• Growing Talent
• Motivating and Inspiring Team

Qualification & Experience:

• FAIS Key Individual Regulatory Exam Level 1 (preferred)
• Minimum entry level qualification equivalent to Grade 12/NQF4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• Minimum 1 years’ experience managing a sales team in a Call Centre environmement
• FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor.

Job Details:

Company: Metropolitan

Vacancy Type:  Full Time

Job Location: Bellville, Western Cape, SA

Application Deadline: N/A

Apply Here