Website Marriott International
Job Description:
Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.
Job Responsibilities:
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Perform other duties as and when required
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
- Ensure work station is prepped and ready for services timeously
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Protect the privacy and security of guests and coworkers.
- Anticipate guests’ service needs
- Identify and anticipate the needs of your guests
- Comply with COVID safety policies and protocols
- Acknowledge guest professionally upon arrival
- Ensure that the standards of service excellence and guest satisfaction are met and maintained
- Ensure guest comply with COVID policies and protocols
- Be safety conscious and aware of safety risks within your environment
Job Requirements:
- Problem solving, decision making and conflict resolutions skills
- Required to work rostered shifts and irregular hours as per operational requirements
- Attention to detail pertaining to area of responsibility
- Proficient in MS Office (Word, Excel, Outlook)
- Ability to work without supervision and within a team
- Professional and pleasant disposition
- People centric with a strong focus on the Guest experience
- Ability to use Initiative and be proactive and self-driven
- Well-groomed appearance as per company standards at all times
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements
- Ability to work within a pressurized environment
- 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
- Hospitality qualification advantageous
Job Details:
Company: Marriott International
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
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