Marriott Job Opportunities – Hostess

Website Marriott International

Job Description:

Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Job Responsibilities:

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Perform other duties as and when required
  • Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
  • Ensure work station is prepped and ready for services timeously
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Protect the privacy and security of guests and coworkers.
  • Anticipate guests’ service needs
  • Identify and anticipate the needs of your guests
  • Comply with COVID safety policies and protocols
  • Acknowledge guest professionally upon arrival
  • Ensure that the standards of service excellence and guest satisfaction are met and maintained
  • Ensure guest comply with COVID policies and protocols
  • Be safety conscious and aware of safety risks within your environment

Job Requirements:

  • Problem solving, decision making and conflict resolutions skills
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Attention to detail pertaining to area of responsibility
  • Proficient in MS Office (Word, Excel, Outlook)
  • Ability to work without supervision and within a team
  • Professional and pleasant disposition
  • People centric with a strong focus on the Guest experience
  • Ability to use Initiative and be proactive and self-driven
  • Well-groomed appearance as per company standards at all times
  • Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements
  • Ability to work within a pressurized environment
  • 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
  • Hospitality qualification advantageous

Job Details:

Company: Marriott International

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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