Lancet Laboratories Vacancies – Contact Centre Agent

Job Description:

Handles inbound or outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer service.

Job Responsibilities:

• Responds to customer enquiries to ensure that customers receive correct and adequate information.
• Route and redirect customers to appropriate resources to ensure that customers are assisted promptly by relevant parties.
• Comply with statistical requirements ensuring quality standards at all times.
• Provide customers with product and service information (Accounts and results), ensuring customer satisfaction.
• Comply with quality standards.
• Identify and escalate priority issues/queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and retention.
• Follow up customer contacts where necessary to increase customer satisfaction ensuring customer loyalty.
• Display professionalism at all times ensuring compliance to industry quality standards.
• Complete administrative functions ensuring QA standards compliance and credibility.
• Receives and make customer contacts, ensuring customer satisfaction at all times
• Research required information using available resources to ensure that adequate information is available for decision making purposes.

Job Requirements:

• Attention To Detail
• Confidentiality / Sensitivity
• Communication
• Ethical behaviour
• Assertiveness
• Ability to use own initiative
• Analytical skill

Qualification & Experience:

• Grade 12
• 1-2 Yrs Relevant Working Experience

Job Details:

Company: Lancet Laboratories

Vacancy Type:  Full Time

Job Location: Bloemfontein, Free State, SA

Application Deadline: N/A