Lancet Laboratories Vacancies – Contact Centre Agent

Website Lancet Laboratories

Job Description:

Handles inbound or outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer service.

Job Responsibilities:

  • Responds to customer enquiries to ensure that customers receive correct and adequate information.
  • Route and redirect customers to appropriate resources to ensure that customers are assisted promptly by relevant parties.
  • Comply with statistical requirements ensuring quality standards at all times.
  • Provide customers with product and service information (Accounts and results), ensuring customer satisfaction.
  • Comply with quality standards.
  • Identify and escalate priority issues/queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and retention.
  • Follow up customer contacts where necessary to increase customer satisfaction ensuring customer loyalty.
  • Display professionalism at all times ensuring compliance to industry quality standards.
  • Complete administrative functions ensuring QA standards compliance and credibility.
  • Receives and make customer contacts, ensuring customer satisfaction at all times
  • Research required information using available resources to ensure that adequate information is available for decision making purposes.

Job Requirements:

  • Attention To Detail
  • Confidentiality / Sensitivity
  • Communication
  • Ethical behaviour
  • Assertiveness
  • Ability to use own initiative
  • Analytical skill

Qualification & Experience:

  • Grade 12
  • 1-2 Yrs Relevant Working Experience

Job Details:

Company: Lancet Laboratories

Vacancy Type:  Full Time

Job Location: Bloemfontein, Free State, SA

Application Deadline: N/A

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