Jobs at UP – Application Support Manager

Job Description:

Supervise and ensure the effective and efficient operational management, coordination, planning, provisioning, maintenance (installation, configuration, upgrade and patching), user support, problem solving, availability, performance/monitoring, backups, disaster recovery and support (also after-hours) of all the applications, databases and supporting software that are supported by the ITS Application Support division;

Job Responsibilities:

• Enforce change control procedures with regard to the deployment of changes to all system software;
• Ensure that standards are implemented for secure access to databases and applications;
• Establish and maintain a compliant environment through the conformance to legislation and UP rules, the development of appropriate policies and procedures, and the application of best practice;
• Ensure that an effective Disaster Recovery Plan (DRP) and procedures exist with regard to all software environments within the responsibility of the ITS Application Support division, and that effective and successful disaster recovery tests are conducted;
• Implement and enforce standards and control of the deployment, migration and integrity of databases and applications;
• Ensure that the backup and recovery processes are functional;
• Ensure that all operational problems, as reported via the designated support channels, are solved in a timely and efficient manner;
• Supervise the participation of the ITS Application Support division in UP and ITS project activities, and ensure that project goals are met;
• Establish, maintain and manage SLA’s within the Application Support division and with the vendors responsible for providing software support to UP;
• Establish standards, documentation and configuration management, and implement best practice procedures for the administration, maintenance, monitoring, tuning, backup and recovery of databases and applications;
• Provide input and support with regard to the integration between applications, to optimise the benefit derived from them, and to reduce and simplify support and management requirements;

Job Requirements:

• Maintain a high level of professionalism;
• Work under pressure and adhere to strict deadlines;
• Follow instructions, guidelines, policies and procedures;
• Effectively organize the division and its activities;
• Must have the correct tendency to:
• Manage and control change;
• Work in multi-disciplinary team environment;
• Manage time and resources effectively;
• Effectively write reports, motivations, business cases etc.;
• Attend to a variety of tasks simultaneously;
• Identify specific needs and solve problems effectively;

Qualification & Experience:

• A total of six years’ experience, which includes a minimum of:
• Three years’ experience in Application Development, and;
• A total of eight years’ experience, which includes a minimum of:
• Three to five years’ experience in Unix/Windows operating systems, networking protocols and system software;
• A Bachelor’s degree in Information Systems / Technology or relevant field; WITH
• An Honours degree in Information Systems / Technology or relevant field; WITH
• Six years’ experience in Database maintenance, and;
• Two years’ experience in Systems Integration, and;

Job Details:

Company: University of Pretoria

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A