Sunday , December 3 2023

Jobs at Netcare – Team Leader

Website Netcare

Job Description:

The Incumbent is further responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.

Job Responsibilities:

  • Ensure a professional environment at all times
  • Determine the availability of practitioners and clinic staff and inform reception staff
  • Attend to all On-Line-Appointment requests
  • Conduct daily testing of extensions and faults to be recorded and reported to the responsible HOD
  • Ensure that the practitioner availability board is correctly maintained and is visible to the patients
  • Ensure night service is switched off prior to clinic opening
  • Ensure compliance with companies customer care values
  • Maintain the practitioner’s duty roster on the On-Line-Appointment website
  • Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
  • Ensure effective Communication (telephonic, emails etc.)
  • Ensure effective and formal communication
  • Ensure that the patient is handed over to a nurse or practitioner
  • Ensure availability of practitioners is correctly indicated on ME+ system
  • Ensure a customer friendly environment

Job Requirements:

  • SAP experience
  • Knowledge of medical aids
  • 2 years’ experience in frontline reception in a clinic/hospital environment
  • ME + experience
  • Computer literacy

Qualification & Experience:

  • Grade 12 or equivalent NQF 4 certificate
  • Higher certificate in Business Management NQF level 5 ( Essential)

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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