Jobs at FNB – Call Centre Agent E

Website FNB South Africa

Job Description:

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Job Responsibilities:

  • Answer inbound calls in the eBucks call centre to provide product and service information to customers
  • Contribute to innovation by finding faster and more accurate ways of working
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Act responsibly with work related resources to contribute to cost containment
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Address customer needs in order to meet or exceed customer expectations
  • Resolve customer queries received through inbound calls
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Build and maintain stakeholder relationships
  • Demonstrate teamwork as a valued team player

Qualification & Experience:

  • Minimum Qualification – Grade 12
  • Person must not be an unrehabilitated insolvent
  • Preferred Qualification – Relevant Diploma
  • Experience – 1-3 years Call Centre Agent Experience

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Randburg, Gauteng, SA

Application Deadline: N/A

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