Jobs at Amazon – Networking Monitor

Website Amazon

Job Description:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Job Responsibilities:

  • Interact with leading engineers around the world.
  • Learn and use groundbreaking technologies.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Drive customer communication during critical events.

Job Requirements:

  • Experience configuring virtual server environments.
  • Experience configuring software-based Load Balancing solutions.
  • Experience managing full application stacks from the OS up through custom applications
  • Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
  • Good understanding of distributed computing environments and methodologies
  • Good understanding of security best practices.
  • Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.

Qualification & Experience:

  • Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
  • Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
  • Knowledge of Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
  • Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
  • 2 to 4 years of relevant experience
  • Knowledge of troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
  • Knowledge in monitoring IT services and good command of associated technologies

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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