HR Jobs in South Africa – Customer Service Specialist

Job Description:

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

Job Responsibilities:

• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Build a personal connection with customers through meaningful conversations
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Look out for the safety and wellbeing of your team
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Work with customers to help them use our in-branch technology and digital banking options
• Engage with customers by participating in community events and fundraising activities
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied

Job Requirements:

• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and
• providing them with holistic solutions

Job Details:

Company: Commonwealth Bank

Vacancy Type:  Full Time

Job Location: Port Elizabeth, Eastern Cape, SA

Application Deadline: N/A