Foschini Vacancies in Parow – Service Delivery Manager

Job Description:

We’re looking for a Service Delivery Manager to be part of our Platforms and Operations team to serve as a Trusted Advisor between Infotec and Business Partners

Job Responsibilities:

• Has oversight for Infotec service levels and reports on performance monthly
• Able to articulate the value delivered by IT to the business
• Establishes and negotiates Service Level Agreements (SLA’s) with business partners on behalf of Infotec
• Facilitate alignment across business and Infotec Strategy
• Maintains detailed knowledge of the Division’s business processes
• Ensures value is monitored and tracked in partnership with Business Partners and Project Management Office(PMO)
• Generate monthly management packs detailing the value creation and operational efficiencies
• Play an active role in problem resolution with relevant Infotec owners teams representing business interests
• Communicate portfolio health to business stakeholders
• Ensures that Infotec can deliver to committed SLA’s

Job Requirements:

• High emotional intelligence and experience in leading diverse teams and individuals
• Ability to drive change, persuade and influence both internal and external stakeholders
• Strong conflict management skills
• A focus on delivering results and meeting customer expectations
• Sound judgement, decision-making, and problem-solving skills
• High resilience and agility with the ability to work well under pressure and deliver to aggressive deadlines in a fast-paced environment
• Excellent written communication, presentation and negotiation skills
• Exceptional leadership skills including the ability to attract, hire, retain and motivate a senior team and a talent pipeline

Qualification & Experience:

• A relevant tertiary degree
• Excellent communication and presentation skills, both written and verbal
• Strong organisational and planning skills
• Minimum of 8 – 10 years’ relevant IT SDM experience within a corporate environment
• Strong collaboration and team building skills
• Financial Acumen
• High level of influence and credibility

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Parow, Western Cape, SA

Application Deadline: N/A