Foschini Vacancies in Parow – Service Delivery Manager

Website The Foschini Group - TFG

Job Description:

We’re looking for a Service Delivery Manager to be part of our Platforms and Operations team to serve as a Trusted Advisor between Infotec and Business Partners

Job Responsibilities:

  • Has oversight for Infotec service levels and reports on performance monthly
  • Able to articulate the value delivered by IT to the business
  • Establishes and negotiates Service Level Agreements (SLA’s) with business partners on behalf of Infotec
  • Facilitate alignment across business and Infotec Strategy
  • Maintains detailed knowledge of the Division’s business processes
  • Ensures value is monitored and tracked in partnership with Business Partners and Project Management Office(PMO)
  • Generate monthly management packs detailing the value creation and operational efficiencies
  • Play an active role in problem resolution with relevant Infotec owners teams representing business interests
  • Communicate portfolio health to business stakeholders
  • Ensures that Infotec can deliver to committed SLA’s

Job Requirements:

  • High emotional intelligence and experience in leading diverse teams and individuals
  • Ability to drive change, persuade and influence both internal and external stakeholders
  • Strong conflict management skills
  • A focus on delivering results and meeting customer expectations
  • Sound judgement, decision-making, and problem-solving skills
  • High resilience and agility with the ability to work well under pressure and deliver to aggressive deadlines in a fast-paced environment
  • Excellent written communication, presentation and negotiation skills
  • Exceptional leadership skills including the ability to attract, hire, retain and motivate a senior team and a talent pipeline

Qualification & Experience:

  • A relevant tertiary degree
  • Excellent communication and presentation skills, both written and verbal
  • Strong organisational and planning skills
  • Minimum of 8 – 10 years’ relevant IT SDM experience within a corporate environment
  • Strong collaboration and team building skills
  • Financial Acumen
  • High level of influence and credibility

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

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