FNB Vacancies Sandton – Team Leader Corporate

Website FNB South Africa

Job Description:

Manage allocation and quality of work within area of responsibility.

Job Responsibilities:

  • Responsible for improving the BMI, Consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards.
  • Ongoing service management of the Industry client portfolio
  • Call Quality Management (CQM) of random sampling for call monitoring for the Industry.
  • Driving team training and development needs.
  • Responsible for the management of daily client service requests.
  • Supervision and performance management of the team.
  • Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources.
  • Will be responsible for the management of the core processes and ensuring that the correct procedures are applied and transactions/procedures are processed and followed by the Operational Specialists.

Qualification & Experience:

  • 3 Year industry related Degree.
  • 3 Years post graduate experience in related financing and or banking.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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