Sunday , February 25 2024

FNB Vacancies 2023 –

Website FNB South Africa

Job Description:

Manage the relationship with current potential customers to balance return on investment. Negotiates and executes service level agreements

Job Responsibilities:

  • Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of
  • Hogan Technology services
  • Management functions.
  • Analyse trend reporting (Service Level Reports) and ensure deviations from “agreed” service levels are addressed and necessary feedback provided to clients.
  • Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
  • Matrix management.
  • Resources management (software/hardware).
  • Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.
  • Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition
  • Project co-ordination.

Job Requirements:

  • Ability to lead teams with sound and good work ethics, intellectual curiosity, and exceptional customer service
  • Ability to deliver and produce high quality work product and collaborate with others to deliver a superior client experience
  • Influence – build relations with both internal and external parties and communicate effectively to positively influence peers and other stakeholders
  • Ability to communicate and more specifically lead and conduct meetings at executive level
  • Analytical thinking and problem solving – able to diagnose problems and conduct analysis and develop solutions for customer problems
  • Ability to understand and guide governance around agreements
  • Drive all internal process and ensure governance
  • Drive governance through the business unit in line with process and Bank requirements
  • Able to work under periodic high workload and tight deadlines (such as Financial Year End)

Qualification & Experience:

  • Degree or Diploma and the required Certification.
  • Previous teller experience will be an added advantage TCD experience preferable.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Randburg, Gauteng, South Africa

Application Deadline: N/A

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