Thursday , December 7 2023

FNB jobs in Polokwane – Client Service Representative

Website FNB South Africa

Job Description:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Job Responsibilities:

  • Provide accurate and reliable sales and service statistics.
  • Comply with governance in terms of legislative and audit requirements
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Achieve net profit growth for business
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Manage the growth of active customer Account Base to increase client base
  • Compliance with procedures and processes contained in the Golden Rules.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Manage own development to increase own competencies
  • Manage the migration of accounts from transactional to Self Service
  • Maximise cross sell opportunities and strengthen client relationships

Qualification & Experience:

  • 1-2 Years related experience
  • Grade 12 or relevant tertiary qualification.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Polokwane, Limpopo, SA

Application Deadline: N/A

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