FNB Jobs – Client Portfolio Executive

Job Description:

Job Responsibilities:

• Achieve net profit growth for the business.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Know and understand customer needs in order to deliver a quality service and recommend appropriate solutions.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Drive an increase in average balance of specific portfolio of liabilities.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Manage and grow existing clients and grow portfolio through pro-active portfolio management.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Maximise Business Portfolio, cross sell opportunities and strengthen client relationships.
• Manage the growth of active customer account base to increase client base

Qualification & Experience:

• Experience : 3 – 4 Years judgmental credit experience.
• Minimum Qualification : Relevant Degree.
• Person must not be an unrehabilitated insolvent.

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Lephalale, Limpopo, SA

Application Deadline: N/A

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