Data Analyst Jobs in Cape Town

Website FNB South Africa

About the job

Duties & Responsibilities

Operational Delivery

  • Review and pull reports on visitor and client bookings for the day
  • Attend to meeting room booking requirements
  • Provide information about amenities, area and venues
  • Ensure that all visitors are assisted and supplied a Visitor access card and registered in the visitor book
  • Anticipate client needs and build rapport with clients
  • Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc)
  • Ensure compliance with health and quality standards
  • Liaise with Facilities Manager to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).
  • Review and report on monthly variance reports.
  • Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.
  • Monitor & report all building maintenance work orders on a daily basis and drive completion of such tasks
  • Ensure all requests to purchase followed by a quotation.
  • Ensure all suppliers submit invoices timeously with service reports where necessary.
  • On satisfactory completion of job or delivery, request an original invoice and ensure it logged on CAFM system
  • Adhere to cut off dates stipulated by TFS and the client. Liaise with TFS finance team on payments to suppliers
  • Liaise with TFS Managers to ensure all contract documentation is maintained and updated including OHS
  • Ensure leave forms are captured on the system
  • Ensure ongoing implementation of TFS’s quality management system known as IMS for all policies and procedures related to Quality, Environment and Health & Safety
  • Supplier management and payment reconciliations are up to date to avoid suspension of services
  • Communicate terms of trade to suppliers to ensure compliance whenever required
  • Obtain statements from suppliers, do reconciliations before it is forward to TFS HQ finance
  • Oversee day to day running of all Soft & Technical Services
  • Monitor certain technical equipment such as the HVAC and UPS system
  • Carry out random walk around with or without suppliers.
  • Carry out formal and informal supplier review with management of supplier.
  • Manage stock and carry out weekly stock takes

Contractual Delivery

  • Ensure all SAGE financial policies and procedures are complied with.
  • Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to.

Customer Focus

  • Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
  • Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
  • Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
  • Keep up to date with business developments and strategic objectives within the environment.
  • Provide advice on general changes and compliance within the workplace management framework when required.
  • Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
  • Attend to and resolve all customer queries timeously or escalate when necessary.
  • Follow up and follow through on all escalated queries timeously.
  • Manage conflict.


  • Assist with preparation of monthly reporting within set timeframes for distributing to the relevant parties.
  • Update and maintain all relevant records
  • Compile and prepare stats as and when required by your manager

Skills and Competencies

  • MS Office Suite
  • Knowledge of equipment, materials and suppliers used in facilities management.
  • Good understanding of the utilisation of the INFO system.
  • Good OHS knowledge/Background
  • Proficiency in English; knowledge of additional languages is a plus
  • A customer-oriented and professional attitude
  • Outstanding communication skills
  • Excellent organizational and time-management skills
  • Hospitality and customer centric focus.
  • Bilingual
  • Knowledge and understanding of SLA
  • High degree of computer literacy (MS Word, Power Point, Excel)
  • Excellent report writing skills
  • Problem solving and Analytical Skills
  • Financial and business acumen

Behavioural Qualities

  • Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
  • Resilience: ability to cope with setbacks.
  • Ability to work unsupervised and within a team.
  • Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
  • Capability to interact with both internal and external customers at all levels.
  • Ability to maintain confidentiality.
  • Attention to detail with a methodical and structural approach.
  • Results focussed and professionalism
  • Ability to multitask
  • Ability to follow established procedures.
  • Ability to work under pressure.
  • Project a professional and competent image at all times when on duty.
  • Customer centricity.
  • Ability to deliver high quality and proactive service to internal customers
  • Ability to effectively manage systems.
  • Ability to use own initiative and to operate with no management support when required
  • Must be an extrovert and be approachable at all levels in the working environment


  • Grade 12
  • 2 – 5 years Experience in facility Management; Engineering Environment; Property or project management or equivalent knowledge and skills
  • Good financial acumen
  • Valid Driver’s licence
  • Working knowledge of maintenence equipment, material and supplieres used in facilities management.
  • Good understanding of SLA’s and Management contracts.
  • Operational experience at a mangerial level.
  • Experince in mamaging technical, non-technical staff and sub-contractors.

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