Data Analyst Jobs in Cape Town

About the job

Duties & Responsibilities

Operational Delivery

• Review and pull reports on visitor and client bookings for the day
• Attend to meeting room booking requirements
• Provide information about amenities, area and venues
• Ensure that all visitors are assisted and supplied a Visitor access card and registered in the visitor book
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc)
• Ensure compliance with health and quality standards
• Liaise with Facilities Manager to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).
• Review and report on monthly variance reports.
• Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.
• Monitor & report all building maintenance work orders on a daily basis and drive completion of such tasks
• Ensure all requests to purchase followed by a quotation.
• Ensure all suppliers submit invoices timeously with service reports where necessary.
• On satisfactory completion of job or delivery, request an original invoice and ensure it logged on CAFM system
• Adhere to cut off dates stipulated by TFS and the client. Liaise with TFS finance team on payments to suppliers
• Liaise with TFS Managers to ensure all contract documentation is maintained and updated including OHS
• Ensure leave forms are captured on the system
• Ensure ongoing implementation of TFS’s quality management system known as IMS for all policies and procedures related to Quality, Environment and Health & Safety
• Supplier management and payment reconciliations are up to date to avoid suspension of services
• Communicate terms of trade to suppliers to ensure compliance whenever required
• Obtain statements from suppliers, do reconciliations before it is forward to TFS HQ finance
• Oversee day to day running of all Soft & Technical Services
• Monitor certain technical equipment such as the HVAC and UPS system
• Carry out random walk around with or without suppliers.
• Carry out formal and informal supplier review with management of supplier.
• Manage stock and carry out weekly stock takes

Contractual Delivery

• Ensure all SAGE financial policies and procedures are complied with.
• Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to.

Customer Focus

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting

• Assist with preparation of monthly reporting within set timeframes for distributing to the relevant parties.
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Good understanding of the utilisation of the INFO system.
• Good OHS knowledge/Background
• Proficiency in English; knowledge of additional languages is a plus
• A customer-oriented and professional attitude
• Outstanding communication skills
• Excellent organizational and time-management skills
• Hospitality and customer centric focus.
• Bilingual
• Knowledge and understanding of SLA
• High degree of computer literacy (MS Word, Power Point, Excel)
• Excellent report writing skills
• Problem solving and Analytical Skills
• Financial and business acumen

Behavioural Qualities

• Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
• Resilience: ability to cope with setbacks.
• Ability to work unsupervised and within a team.
• Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
• Capability to interact with both internal and external customers at all levels.
• Ability to maintain confidentiality.
• Attention to detail with a methodical and structural approach.
• Results focussed and professionalism
• Ability to multitask
• Ability to follow established procedures.
• Ability to work under pressure.
• Project a professional and competent image at all times when on duty.
• Customer centricity.
• Ability to deliver high quality and proactive service to internal customers
• Ability to effectively manage systems.
• Ability to use own initiative and to operate with no management support when required
• Must be an extrovert and be approachable at all levels in the working environment

Qualifications

• Grade 12
• 2 – 5 years Experience in facility Management; Engineering Environment; Property or project management or equivalent knowledge and skills
• Good financial acumen
• Valid Driver’s licence
• Working knowledge of maintenence equipment, material and supplieres used in facilities management.
• Good understanding of SLA’s and Management contracts.
• Operational experience at a mangerial level.
• Experince in mamaging technical, non-technical staff and sub-contractors.