To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Adhereto the TCF (Treating Customer fairly) principles in all that you do
- Ensureactivities support cost containment and reduction
- Connectwith our customers by living up to our brand promise of how can we help you? atall times.
- Identifyand sell/cross sell products aligned to customer needs
- Maximizechannel optimisation opportunities identified aligned to customer needs
- Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
- Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
- Conductthemselves in an ethical manner at all times
Qualification & Experience:
- Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
- Minimum Qualification : NQF 4 Qualification
- Years of Experience : 1-2 years related experience
- Person must not be an unrehabilitated insolvent
Vacancy Type: Full Time
Job Location: Ballito, Kwazulu Natal, SA
Application Deadline: N/A