FNB Careers Vacancies – Service Recovery Consultant

Job Description:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Job Responsibilities:

• Resolve all customer queries efficiently, and within agreed timelines.
• Prepare business communication that is of a professional standard
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
• Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
• Manage own development to increase own competencies

Job Requirements:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualification & Experience:

• Grade 12 or relevant tertiary qualification.
• 4-5 Years banking experience.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Fairlands, Gauteng, South Africa

Application Deadline: N/A