FNB Careers Vacancies – Service Recovery Consultant

Website FNB South Africa

Job Description:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Job Responsibilities:

  • Resolve all customer queries efficiently, and within agreed timelines.
  • Prepare business communication that is of a professional standard
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
  • Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
  • Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
  • Manage own development to increase own competencies

Job Requirements:

  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualification & Experience:

  • Grade 12 or relevant tertiary qualification.
  • 4-5 Years banking experience.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Fairlands, Gauteng, South Africa

Application Deadline: N/A

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