FNB Careers – Universal Banker

Website FNB South Africa

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Years of Experience : 1-2 years related experience
  • Person must not be an unrehabilitated insolvent
  • Minimum Qualification : NQF 4 Qualification
  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification

Job Requirements:

  • In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record

Qualification & Experience:

  • Adhereto the TCF (Treating Customer fairly) principles in all that you do
  • Identifyand sell/cross sell products aligned to customer needs
  • Maximizechannel optimisation opportunities identified aligned to customer needs
  • Ensureactivities support cost containment and reduction
  • Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Conductthemselves in an ethical manner at all times

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Lydenburg, Mpumalanga, South Africa

Application Deadline: N/A

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