FNB Careers Recruitment – Digital Enabler

Website FNB South Africa

Job Description:

To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options

Job Responsibilities:

  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team
  • Build and maintain stakeholder relationships
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Maintain Self Service Devices to ensure optimal availability to customers
  • Act responsibly with work related resources to contribute to cost containment
  • Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience
  • Address customer needs in order to meet or exceed customer expectations

Qualification & Experience:

  • Minimum Qualification – NQF 4 Qualification
  • Person must not be an unrehabilitated insolvent
  • Additional Knowledge – Technical knowledge in the usage of devices (laptops, smart phones, tablets)

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Roodepoort, Gauteng, SA

Application Deadline: N/A

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