FNB Careers – Operations Manager

Website FNB South Africa

Job Description:

To effectively manage and oversee all operational aspects in the achievement of the business objectives.

Job Responsibilities:

  • Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
  • Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.
  • Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
  • Comply with governance in terms of legislative and audit requirement through Governance – develop, monitor, maintain and ensure compliance in the business.
  • Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
  • Drive significant growth and profitability in the context of cost management.
  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

Qualification & Experience:

  • 4 to 5 Years operational experience.
  • Relevant Degree.

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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